Question 1

Why do I pay for a detail instead of the app?

Accepted Answer

Because we want your contribution to leave a physical and symbolic mark. The detail stays with you, reminds you of your commitment and funds the work of the foundations. The app is the natural consequence: free, complete and ad-free.

Question 2

Where exactly does my money go?

Accepted Answer

Part covers the ethical production of the merchandise (recycled cotton, local manufacturing). The rest directly funds animal rehabilitation programs and platform operations. We publish periodic reports.

Question 3

Which devices does Fauma run on?

Accepted Answer

Fauma is available on iOS and Android, compatible with phones and tablets. There's no web version for now: we want the experience to live in your pocket, with you.

Question 4

When will I get my pack and where does it ship from?

Accepted Answer

We ship from Spain in 3-5 business days to mainland Spain, the Balearics, the Canaries and the rest of the European Union. Each pack is hand-prepared with sustainable materials.

Question 5

Do I need an account to redeem the code?

Accepted Answer

Yes, a free account with your email is enough. The code is printed inside the box, redeems once and stays tied to your profile for the full year.

Question 6

Can I gift a pack to someone?

Accepted Answer

Absolutely. The code activates when entered in the app, so whoever receives the pack starts their own year of Fauma with their account. A meaningful gift.

Question 7

What if I just want to support without receiving merchandise?

Accepted Answer

Pick the simplest pack and donate the physical item, gift it or keep it as a memento. Your contribution still reaches the rehabilitation programs and unlocks the app for a full year.

Question 8

Can I cancel at any time?

Accepted Answer

There's nothing to cancel: each pack includes a full year with no auto-renewal. If you want to continue, you pick a new pack when it ends.

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